Mayland
Privacy Policy
1. Introduction & Data Controller
Welcome to Mayland ("we," "our," or "us"), operated and legally controlled by Sysmay Cambodia. Mayland is a free, comprehensive people's business community platform built specifically for Cambodia. We provide zero-fee infrastructure for online e-commerce selling, social media networking, real estate listings, and community taxi services.
We respect your privacy and are committed to protecting your personal data in accordance with strict international security standards (including guidelines set by GDPR, CCPA, Apple App Store, and Google Play). This Privacy Policy details how we handle information across all our integrated services.
2. Our Core "No Tracking" Promise
Mayland is built to support the community, not to exploit it. We do not charge monthly fees, we do not sell your personal data to third-party data brokers, and we do not use hidden web trackers to monitor your browsing behavior across the internet. The minimal data we do collect is utilized strictly to provide app functionality and to prevent fraud and scams.
3. Information We Collect (Data Minimization)
We follow strict data minimization principles, collecting only what is fundamentally necessary to operate our free services securely:
A. Account & Profile Information
- Registration Data: Email address, phone number (if provided), and password for authentication.
- Profile Data: Display name, username, and optional profile images.
B. User-Generated Content
- Listings & Posts: Content you voluntarily publish, including e-commerce product listings, real estate property details, and social media posts.
- Media Access: Device storage or camera access is requested only when you actively choose to upload photos for products, properties, or profile avatars.
C. Anti-Scam Verification ("Trust Points")
- To foster a safe community and prevent online fraud, users may optionally submit identification or business documents to earn verified "Trust Points."
- Strict Purpose: This data is utilized solely by our internal security team to verify authenticity. It is encrypted, kept strictly confidential, and is never displayed publicly or shared with marketers.
4. Communications & Anti-Spam Policy
Mayland adheres strictly to international anti-spam legislation (including CAN-SPAM and CASL) and maintains a zero-tolerance policy for unsolicited emails.
- Transactional Emails: We will only use your email address to send critical, requested transactional alerts (e.g., password resets, account verification, security alerts, and direct inquiries regarding your listings).
- Marketing Communications: We do not subscribe you to third-party marketing lists. Any promotional emails sent by Mayland require explicit, opt-in consent.
- Opt-Out Mechanism: Every non-critical email we send contains a clear, functioning "Unsubscribe" link. You may also opt-out of notifications at any time via your account settings.
5. Location Services (Taxi & Real Estate)
Because Mayland provides community taxi routing and real estate mapping, we may request access to your device's location.
- Usage: Location data is used strictly in real-time to match riders with nearby drivers or to plot property coordinates on a map.
- No Background Tracking: We do not track your location in the background when the app is closed, nor do we build historical location profiles of our users.
6. Cookies and Local Storage
As a Progressive Web App (PWA) and modern web platform, Mayland uses essential cookies and local browser storage to function:
- Session & Security: We use securely encrypted tokens (e.g., JSON Web Tokens) to keep you logged in and to protect against Cross-Site Request Forgery (CSRF) attacks.
- Performance: Local storage is used to cache feed data temporarily to reduce loading times and save your cellular data.
- No Marketing Cookies: We do not inject third-party marketing cookies or tracking pixels from advertising networks.
7. Payments and Financial Transactions
Mayland facilitates connections but does not act as a bank or payment gateway.
- No Card Storage: We do not collect, store, or process credit card numbers or banking passwords.
- Peer-to-Peer Payments: E-commerce and community transactions rely on direct local payment methods (such as scanning KHQR, Bakong, or local bank transfers). These transactions occur entirely outside of Mayland’s servers.
8. How We Use Your Information
The information we collect is used strictly for operational purposes:
- To create, authenticate, and secure your account.
- To enable interactions between buyers, sellers, drivers, and community members.
- To verify identities to prevent scams and platform abuse.
- To deliver necessary system notifications, security alerts, and support responses.
9. Data Sharing and Third Parties
We maintain strict boundaries regarding your data:
- Zero Sale of Data: We absolutely do not sell, rent, or trade your personal information.
- Cloud Infrastructure: Data is hosted on highly secure, internationally compliant cloud infrastructure providers (such as AWS) bound by strict Data Processing Agreements (DPAs).
- Legal Compliance: We will only disclose information if legally compelled to do so by a valid court order or lawful request from recognized public authorities to prevent severe crime.
10. Security & Retention
- Security Measures: All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols. Databases are secured behind strict firewalls and role-based access controls.
- Retention Policy: We retain your data only for as long as your account is active to provide you with our services.
11. International User Rights (GDPR & CCPA Compliant)
In compliance with international data privacy frameworks, Mayland guarantees the following rights to all users regarding their personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may edit, update, or correct your profile and listings at any time via your dashboard.
- Right to Erasure (Right to be Forgotten): You can permanently delete your account and all associated data directly within the app (Settings > Account > Delete Account). Upon deletion, your profile, listings, and verification documents are permanently expunged from our active databases within 30 days.
- Right to Restrict Processing: You may opt-out of specific data processing features (like location sharing or email notifications) via your device and account settings.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to contact our Data Protection Officer (DPO), please reach out to us:
- Data Controller: Sysmay Cambodia
- Email: [email protected]
- Location: Phnom Penh, Cambodia
- Website: www.mayland.com